Manage users

Add administrators

If you wish, you can add administrators to help you manage your classes. 

To do so, follow these steps: 

1. Click on your profile initial, found in the top right corner.
2. Click on the “My Account” button.

3. Click on “Admins”. 
4. Select the blue “Add an Administrator” button.

5. Fill in the information (email, name, language, etc.). 
6. Select the role you wish from the ones available:

• Admin user: this profile is able to, among other things, create classes, edit them, add students, and download reports.  
• Consultant Profile this profile is only able to view groups and download progress reports, but cannot edit.
• Admin – Restricted visibility: this profile has the same permissions as an administrator user, but cannot view information related to surveys and comments, or download the corresponding report. 
• Expert: with this profile, an expert can be created to manage clients in Admin. 
• Creator: this profile only has access to the Editor to create games, but will NOT be able to access the Admin.  

7. Click on “Save”.

ℹ️ The new administrator will automatically receive an email to set the password and access the platform. This message can be forwarded if necessary.

ℹ️ Remember that you may not have some of these profiles available in your drop-down menu. Check out our available plans for you here.  

Add creators

If you wish, you can add creators to help you create your own custom games in the Editor.

To do so, follow these steps: 

1. Click on your profile initial, found in the top right corner.
2. Click on the “My Account” button.

3. Click on “Admins”. 
4. Select the blue “Add an Administrator” button.

5. Fill in the information (email, name, language, etc.). 
6. Select the “creator” role.

Remember that this user only has access to the Editor to create games, but will NOT be able to access the Admin. 

7. Click “Save.”

ℹ️ If you want your creators to also have access to the Admin, select the “Administrator” role and check the “Allow access to the Editor” box.

Block administrators

If you need to, you can block access to the Admin for your administrators, query users, or creators. 

To do so, follow these steps: 

1. Click on your profile initial, found in the top right corner.
2. Click on the “My Account” button.

3. Click on “Admins.”
4. Click on the name of the administrator you want to block.  
5. Go to the “Information” tab and scroll down. 
6. Check the “Block administrator” box. 
7. Save changes.

Add or update information

Edit, add to, or update the personal information of your administrator user(s). 

To do so, follow these steps: 

1. Click on your profile initial, found in the top right corner.
2. Click on the “My Account” button.

3. Click on “Admins”. 
4. Go to the “Profile” tab to edit or add data to your administrator profile:
   1. Name and surname 
   2. Language
   3. Password
   4. Notifications
5. Go to the “Admins” tab to edit or add details of the administrator you wish:
   1. Name and surname
   2. ID number
   3. Phone number
   4. Language
   5. Country and time zone
   6. Notifications
6. Save changes 

ℹ️ View all information associated with notifications in this article.

ℹ️ From the “Account” tab, you can freely edit your company’s name based on how you want your employees to see it in the notification they receive. This is one way of adapting it to your company communications and corporate language. You can also update the CIF and your logo.

Manage multiple accounts

You can be an administrator of more than one account in the Admin. This allows you to manage classes, students, and account details separately (if, for example, you have different business areas in your organization or other circumstances). 

Prerequisites

You must be registered as an administrator user in more than one account in the Admin. 

To access each of your accounts, follow these steps: 

1. Log in to the Admin with your usual details. 
2. Once inside the Admin, you’ll see a small drop-down menu at the top left, next to the side menu. 
3. Click on the arrow to display the list of accounts. 

4. Click on the account you wish to manage. 
5. Continue to work in the Admin with the selected account. 

ℹ️  View all information associated with notifications in this article.

ℹ️ Remember that if you have more than one account in the Admin, you won’t be able to access the Editor with the same profile

Recover the Admin access password 

If you’ve forgotten your access password, don’t worry: you can recover it by following a few simple steps. 

1. Click on the following link: https:/admin.gamelearn.io
2. Enter your corporate email. 
3. Click on “Next”.
4. Click on “Forgot your password?”
5. Enter your email again and click “Continue”.
6. You’ll receive an email to the address given with instructions for resetting your password.

ℹ️ If you don’t receive it, check your Spam folder in case it has arrived there.

Change Admin access password 

If you need to do so, you can modify or update your password at any time from the Admin. 

Prerequisites

• Have access as an administrator user in the Admin. 
• Know the current password to access the Admin. 

1. Click on your profile initial, found in the top right corner.
2. Click on “My Account.”
3. Click on the “Profile” tab. 
4. In the “My Profile Information” section, click on the pencil icon, where it says “Password.”
5. Modify the information.
6. Click “Update” to save the changes. 

Related articles

Recover the Admin access password 

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