NPS

Net Promoter Score (NPS)

The NPS (Net Promoter Score) is a simple and widely used metric that measures customer satisfaction with a product or service as well as how likely they are to recommend the company to their friends/family.

It’s calculated on a scale of 0 to 10, taking into consideration: 

• Detractors: those who rate a product or service somewhere between 0 and 6. 
• Passives: those who gave it a 7 or 8. 
• Promoters: those who gave it a 9 or 10. 

The NPS is calculated by subtracting the total % of Detractors from the total % of Promoters. Any NPS above 0 is considered positive. 

To check your NPS in the Admin, follow these steps: 

1. Log in to Admin.
2. Click on “Dashboard” in the left-hand side menu. 
3. View the NPS panel.

You can use the temporary filters to view the desired NPS, using the options in the drop-down menu.